Contact & Support
Every way to reach the Open Box team — email, Discord, and what to expect when you do.
General Questions
For anything general about Open Box, the servers, or the website: hello@openboxcomm.in
Support
For account issues, role problems, event registration, or anything that is not working: support@openboxcomm.in. Include your Discord username and a description of the issue. Screenshots help.
Moderation Appeals
If you were muted, kicked, or banned and want to appeal: appeals@openboxcomm.in. Include your Discord username, which server, and what you think went wrong.
Partnerships
For club upgrades, partner tier inquiries, or collaboration proposals: partnerships@openboxcomm.in.
Legal
For anything related to Terms, Privacy Policy, or legal matters: legal@openboxcomm.in.
Team
For internal team matters or if you want to contribute to Open Box: team@openboxcomm.in.
In Discord
The fastest way to get a response for most things is the #help channel in OB Junction. Someone from the community or the team is usually around.
Response Times
Emails are checked regularly but this is a small team. Most queries get a response within 1 to 3 days. Urgent support issues are prioritised.